National Retail Chain Replaces In-House SOC with Managed Detection and Response
Multi-Brand Retail Chain | 3,500 employees, 180 store locations | Canada-wide
The Challenge
A national retailer's in-house security team of 3 analysts was overwhelmed by 4,000+ alerts per day across 180 locations. False positive rate was 94%. Mean time to respond to confirmed threats was 72 hours. The team was burning out and critical alerts were being missed.
Key Pain Point
A national retailer's in-house security team of 3 analysts was overwhelmed by 4,000+ alerts per day across 180 locations.
Our Solution
GuardsArm deployed a fully managed MDR service: 24/7 SOC with dedicated analysts, AI-powered alert triage reducing noise by 89%, endpoint detection and response (EDR) across all POS and back-office systems, automated threat containment playbook, and weekly executive briefings with threat intelligence.
Measurable Results
"We went from drowning in alerts to having a clear picture of our threat landscape every morning. The automated containment alone has saved us from at least two major incidents."
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